Frequently Asked Questions

Our customers are important to us.  We value your input and strive to provide the best quality all the time.  That’s why we’ve gathered the most frequently asked questions about QLT Consumer Lease Services.  We hope this gives you the solutions you need and makes your life a little bit easier.

Lease Benefit Questions

Lease Rewards® Program Questions

Payment Questions

How do I exchange the leased telephone?
With our Standard Next Business Day Delivery Service*, simply place an order with us by 6 pm ET (Monday through Friday) and we will deliver the product to your home or office the next business day – at no additional charge.  To arrange to have the product sent to you please call the Lease Customer Helpline at 1 (800) 555-8111. If you would like to look at the full line of leased products we offer click here.

*Some products (party line, hardwired, one-button telephones and ancillary products) may require special arrangements for replacement, repair or relocation.  Arrangements can be made by calling our Lease Customer Helpline.

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Does QLT Consumer Lease Services offer products to lease other than telephones?
Yes. In addition to a large variety of telephones (from basic styles to the 2.4 GHz cordless) we also offer answering systems and specialty products, such as the Call Display 326, and the Auxiliary Amplifier, an amplification device which boosts handset volume up to 4x.  Click here to view our entire line of lease products.  Once you have decided on the product you would like to lease, simply send us an email by clicking here. Or if you prefer, call the Lease Customer Helpline and we’ll send you the product with our Standard Next Business Day Delivery Service.*

*Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation.  Arrangements can be made by calling our Lease Customer Helpline.

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My long cord on my leased telephone is worn out. How can I replace it?
One of the benefits of leasing from QLT Consumer Lease Services is that you may replace accessories for the leased product – even long cords – at no additional charge!  You may also replace cordless batteries, antennas, standard batteries, and answering machine tapes for the leased products.  Ordering is easy! You can send us your request through our website by clicking here. Or if you prefer, call our Lease Customer Helpline and we’ll make arrangements to send the accessories to your home or office – at no additional charge.

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What if I move? Can I take the leased products with me?
Yes. You can even exchange the current leased product for one that matches your new décor!  The fact is you can move leased products to any new home or apartment – anywhere in the 50 United States.   Just be sure to notify us of your address change by sending us an email with your new address by clicking here. Or if you prefer, call our Lease Customer Helpline.*+

+ A model change may result in a rate change.

*Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation.   Arrangements can be made by calling our Lease Customer Helpline.

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Can I buy the leased telephone?
Leased telephones are not for sale. When you lease a phone, you are covered by the Lease Service Benefits, which include convenient same or similar model replacement of the leased product for any reason with our Standard Next Business Day Delivery Service*.  You may also exchange the phone for a different color or style.  With our Flexible Lease Options you can exchange the leased phone, anytime, for any reason.  Leasing provides our customers with peace of mind from worrying about replacing or exchanging products for any reason. Just give us a call and we will be happy to discuss this further.+

+ A model change may result in a rate change.

*Some products (party line, hardwired, one-button telephones, antique style, character or novelty telephones and ancillary products) may require special arrangements for replacement, repair or relocation.  Arrangements can be made by calling our Lease Customer Helpline.

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How do I return a leased telephone?
If you decide to end your lease, we can send you a pre-paid return mailer which can be dropped off at any United Parcel location or post office.  Send us your request by clicking here or Call our Lease Customer Helpline. Please consider what you will be losing if you decide to return your leased equipment.  You will be responsible for paying for any repair or replacement costs for your own phone, should the need arise, and you will be missing out on the great savings associated with the Lease Rewards® Program, up to a 60% discount on prescriptions drugs, a 20% to 60% discount on vision care, a 25% to 50% savings on vitamins, and 10% to 20% savings on hearing care!

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What is the Lease Rewards® Program?
The Lease Rewards® Program gives you access to exclusive savings for you and your family to enjoy. The Lease Rewards® Program includes vision and hearing care product discounts along with prescription drug discounts, discounts on vitamins, and special coupons from national retailers and merchants.  You will receive a Welcome Package in the mail with a description of your benefits, as well as the FREE Lease Rewards® card. Present the card at any of the participating vision or hearing centers or pharmacies to receive your discount.  The discounts on the vitamins are available through mail order.  Enjoy all of the savings the Lease Rewards® Program offers, compliments of QLT Consumer Lease Services. Click here for more information on the Lease Rewards® Program.

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What can I save with the Lease Rewards® Program?
You can save 10% to 60%  off eyeglasses, contact lenses and other retail eyewear items, as well as 10% – 30% off eye examinations and 40% – 50% of the national average on LASIK, at participating vision care product centers nationwide.  You can save 17% to 40% on brand name hearing aids and hearing care products and services.  You can save more than 20% on name brand and generic prescription purchases at over 60,000 participating local pharmacies.   You can save 25% to 50% on vitamins and supplements through the Healthcare Direct Mail Order catalog.

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How much does the Lease Rewards® Card cost?
The Lease Rewards® Card costs QLT Consumer Lease customers absolutely nothing.  You and your immediate family including your spouse and children up to the age of 23 who are still living at home can enjoy all of the savings the card has to offer for as long as you remain a valued lease customer.

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How do I get my discounts on prescription drugs?
To get your prescription drug discount, simply show the Lease Rewards® Program Card at a participating pharmacy.  Participating pharmacies are nationwide and include chains such as  Rite-Aid, K-Mart, Walgreens, Costco, Target, Walmart, Duane Reed and more! Locate a participating pharmacy in your area by using the Provider Search.

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How do I get my discounts on hearing care products?

  1. The first thing you will need to do is request your Lease Rewards® Card
  2. Call 1 (800) 442-8231 to schedule an appointment with a provider near you and reference discount code: EARBEST.
  3. HearUSA will send you and the provider an appointment confirmation to be assured that the proper discount is applied.
  4. At your appointment, simply present your membership card before getting treatment.
  5. Payment is due at the time of services.
  6. If you, or the provider, have any questions, contact Customer Service at 1 (888)831-4311.

To get your vision care discounts, simply show the Lease Rewards® Program Card at a participating pharmacy.   National participating providers include JCPenney, LensCrafters, Pearle Vision,m Sears Optical, Sterling Optical, Target Optical, For Eyes Optical and Visionworks.

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Does this program cover my entire family?
All members of your immediate family including your spouse and children up to the age of 23 who are still living at home may take advantage of the Lease Rewards® Program benefits.

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Is there a way to make a lease payment without mailing it in?
Yes. Our Automatic Lease Payment Plan is a convenient plan that automatically debits your checking account or charges your credit card account automatically.  Click here for more information or to enroll in the Automatic Lease Payment Plan.

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Where is QLT located?
When you need help and call our Lease Customer Helpline, you are speaking with our representatives in Philadelphia, Pennsylvania. Your leased telephone is serviced at our repair and distribution facility located in Mehanicsburg, Pennsylvania. The headquarters of our operations is located in Cedar Knolls, New Jersey. Your payments are processed in Phoenix, AZ.

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Lease Rewards®Program Services are provided by Coverdell and Company, Inc. Lease Rewards® and Save Money, Not Points!SM are service marks of QLT Consumer Lease Services. The Lease Rewards® Program is not insurance, is not associated with Medicare and cannot be combined with any insurance, prescription plan or other discount or promotional offers. QLT Consumer Lease Services makes no representations, warranties or guarantees as to the quality of the Coverdell service offers, and has no involvement in the design, manufacturing or provisioning of such offers.

How do we get in touch with you?
Our mailing address is:

QLT Consumer Lease Services
P.O. Box 506
Cedar Knolls, NJ 07927-0506

You can continue to reach us by calling our toll-free Lease Customer Helpline at 1 (800) 555-8111. Or you may contact us through our web site here.

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Need Help?

For answers to commonly asked questions, please click here for answers to our Frequently Asked Questions.

Didn't find your answer?
If you still have a question, you can email it to us buy clicking here. Or if you prefer, give us a call.

Toll-Free Lease Customer Helpline:
1 (800) 555-8111
Monday - Friday
8 am - 7 pm ET
 
 

The Lease Rewards® Program Help

Your FREE card is waiting for you! Apply for the card online or call the Lease Rewards® Toll-Free Helpline on:
1 (888) 831-4311
Monday - Friday
8 am to 8 pm ET