Our Privacy Policy

Last updated on February 16, 2016

QLT Consumer Lease Services, Inc. collects, maintains, and uses non-public personal information about our customers in order to provide them with products and services.  This section describes our privacy policy and how we handle and protect personal information about our current and former customers. If we decide to materially change our Privacy Policy, we will post a new statement on our Site. Therefore, we encourage you to check the date of our Privacy Policy whenever you visit this Site for any updates or changes.

We collect information about our customers for business purposes, such as providing products and services to our customers and billing for those products and services.  The personal information we collect about our customers is comprised of:

  • Information we receive from you orally, in writing, or by electronic means on applications and other forms, specifically, your name, residential address, email, home telephone number, daytime business telephone number, and social security number or other personal identification numbers, and, if you sign up for auto payment, bank account number, debit/credit card number or other payment information..
  • Information about your transactions with us, including the services we provide to you and your payments to us.
  • Information we receive from consumer reporting agencies and similar sources such as your credit history and creditworthiness.

How we protect personal information

We employ measures designed to limit access to the personal information described above to those employees or others who need access to it in order to conduct business and service your account.

Our employees are required to maintain and protect the confidentiality of personal information, must follow established procedures to do so, and are subject to disciplinary action if they fail to do so.  In addition, we maintain reasonable and appropriate physical, electronic and procedural safeguards to protect personal information.  Finally, companies we hire to provide support services to us are not permitted to use personal information for their own purposes and are contractually obligated to maintain strict confidentiality.  We limit their use of your information to the performance of the specific services that we have requested from them.

How we use personal information

We use the personal information you provide us with in order to provide you with the services for which you are paying. We also use the information to respond to customer service inquiries, identify your account when you contact us, send replacement products if you request us to, and invoice you for services rendered.

Disclosures to Comply with Legal Requirements

We may disclose personal information:
(a) to conform with the law, respond to claims or comply with legal process served on us (e.g., a lawful subpoena, warrant or court order);
(b) to enforce or apply our policies or agreements (including to initiate, render, bill and collect for amounts owed to us);
(c) to protect and defend our or our users’ rights or property, the Site, our employees, users or the public, including fraudulent, abusive or unlawful use of our Site; or
(d) if we reasonably believe that an emergency involving immediate danger of death or serious physical injury to any person requires disclosure of communications or justifies disclosure of records without delay.

Company Sale

Information collected through our Site is considered a trade secret owned by us. As the owner of such information, we may disclose or sell such information as an asset of the company in conjunction with the sale to a third party of our company or a portion of our assets.

Data integrity

We process personal information for the purposes for which it was collected and in accordance with this Privacy Policy. We review our data collection, storage and processing practices to ensure that we only collect, store and process the personal information needed in connection with the uses set out in this Privacy Policy

Children

Our Site is intended for a general audience. However, it is not designed nor intended to collect personal information from children under the age of 18. To respect the privacy of children and to comply with the Children’s Online Privacy Protection Act, children under the age of 18 are not permitted to use the Site. We ask that parents supervise their children while online.

Sharing information with third parties

We may share all of the personal information we collect, as described above, for business purposes with companies and individuals who provide servicing, administrative, marketing, and other services for us, or on our behalf.

Links to Other Sites

Please be aware that we may provide links to third-party web sites or our promotional partners’ sites as a service to our users, and that we are not responsible for the content or information collection practices of those pages. Please note that these web sites’ privacy policies may differ from ours. We encourage you to review and understand their privacy practices before providing them with information.

Revising your personal information

We endeavor to keep our customer records complete and accurate.  Most of the personal information about our customers is reflected in our monthly or quarterly billing statements.  We encourage you to review the information on your bills and notify us if you believe any information on your billing statements should be corrected or updated. To change your information, you may complete a form on the back of your billing statement payment remittance form or we will change the address if notified by the U.S. Postal Service that you have done so. If you have any questions about this privacy policy or wish to correct or update any information on your billing statements, please call our Customer Helpline at 1 (800) 555-8111, or complete the back side of the remittance section of your lease bill.

 

Need Help?

For answers to commonly asked questions, please click here for answers to our Frequently Asked Questions.

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Toll-Free Lease Customer Helpline:
1 (800) 555-8111
Monday - Friday
8 am - 7 pm ET
 
 

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